Customer service is critical to all businesses, brick and mortar AND home business.
But here’s a place where great customer service takes on even more special meaning: In the medical community.
I have, unfortunately, had the pleasure of working with Steve Edwards at Achieve Physical Therapy.
In dealing with health issues, people are already on edge. The best way to put them at ease is make them feel welcome and cared about. Friendliness, respect, and compassion go a long in creating trust and a sense of safety.
From my first phone call this was the case with the ENTIRE staff at Achieve PT. They made it easy for me to show up for my physical therapy appointments, knowing there was going to be friendly banter and a genuine sense of caring – like it matters how my healing progresses.
The same holds true for your home business and your own customers. Treat them right, show how much you care, and you will have customers for life. If you don’t, you likely won’t have a home business to worry about.
My next post will move away from customer service – I think you get it now. Time to move on to other things that will make the difference to your home business, whether you’re in start up or have been operating for years.
